tileOrganosi.gr
● Premium Human Support
tileOrganosi helps you reduce operational costs, save valuable time, and grow your client base by ensuring that every call and request is handled professionally and consistently.
We provide remote secretarial support to both small and large businesses — widely known as tele-secretarial services. What sets us apart is our commitment to specialised staff, assigned according to each sector’s needs. Two dedicated secretaries support your business through a structured shift system, from 09:00–15:00 and 15:00–21:00, ensuring continuous and reliable coverage.
tileOrganosi is the only company to offer this highly personalised approach to tele-secretarial support, with the aim of building a genuine, consistent relationship between the secretary and your clients. When your clients call your office, they are assisted by the same designated secretary, creating familiarity, trust, and a higher standard of service.
Training Is the Key
Before the start of our collaboration, you are invited to complete a detailed onboarding questionnaire.
Our secretaries carefully review the material and we arrange a video meeting to address any questions and ensure full understanding from the very beginning.
Our goal is to train your dedicated secretary exactly as you would train a member of your own team within your workplace. The accurate transfer of your know-how and daily working practices forms the foundation of a smooth, efficient, and productive partnership.
Instant Call Forwarding & Support
The process is simple:
- We provide you with a dedicated local telephone number, based on your geographic area, at no additional cost.
- You activate call forwarding from your landline to this number.
- Your personal tele-secretary answers using your company name, assisting your clients as if they were calling directly into your office.
Call Tracking & Visibility
Through tileOrganosi’s advanced fourth-generation systems, the distance between you and your clients is minimised:
- Live Monitoring:
View all calls and entries in real time, with full visibility of daily activity. - Appointment Management:
Your secretary organises and updates your calendar promptly, ensuring smooth and accurate scheduling. - Two-Way Communication:
Assign tasks directly to your tele-secretary and receive automatic updates once they are completed (for example, when a client has been informed about a pending matter).
Flexible Hours Tailored to Your Needs
The service is available to you:
- Monday to Friday: 09:00 – 21:00
- Saturday: 09:00 – 13:00
You decide when you need us. You may use the service throughout the day or activate and deactivate it selectively, depending on your needs and daily schedule.
